Return Policy for JSAEcom:

Thank you for shopping at JSAEcom! We strive to ensure that you are completely satisfied with your purchase. However, if you need to return a product, please review our return policy below:

  1. Return Period: We accept returns within one week (7 days) from the date of delivery.

  2. Eligibility for Returns:

    • To be eligible for a return, the item must be unused and in the same condition that you received it.
    • The item must be in its original packaging.
    • Products that are not eligible for return include perishable goods, personalized items, and gift cards.
  3. Process for Returns:

    • If you wish to return a product, please contact our customer service team within the one-week return period.
    • You can reach our customer service team via email at info@jsaecom.in or by phone at +91 99607 47874
    • Please provide your order number and the reason for the return when contacting us.
  4. Replacement for Damaged Products:

    • In the unfortunate event that your product arrives damaged during delivery, we will provide a replacement.
    • To receive a replacement for a damaged product, you must contact us within 48 hours of receiving the delivery.
    • Please provide clear photos of the damaged item and packaging when contacting us for a replacement.
  5. Refunds and Replacements:

    • Upon approval of your return request, we will provide instructions for returning the item.
    • Once we receive the returned item, we will inspect it to ensure that it meets the eligibility criteria stated above.
    • If the return is approved, we will issue a replacement for damaged items or initiate a refund for eligible returns.
    • Refunds will be issued to the original payment method used for the purchase.
  6. Shipping Costs:

    • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or the product arrived damaged during delivery.
  7. Exchanges:

    • At this time, we do not offer direct exchanges. If you would like to exchange an item, you can return the original item for a refund and place a new order for the desired item.
  8. Contact Us:

    • If you have any questions or concerns about our return policy, please don’t hesitate to contact us. Our customer service team is here to assist you.

We appreciate your understanding and cooperation regarding our return policy. Your satisfaction is our top priority at JSAEcom.